0

FAQ

Frequently asked questions

Shipping

Can I upgrade my shipping?


Absolutely. At checkout you'll be presented with a number of carriers and rates to choose from, including our free shipping options.




When should I expect my order?


Orders will ship via USPS within the United States, depending on the shipping option selected at checkout. I aim to dispatch your items within 36 hours. You should receive your order 2-3 days later. Please allow five full working days to elapse before querying your order, as small delays can happen. If there is a significant delay, it will be posted on our main page.




Where will my order ship from?


All products are carefully crafted, packaged and shipped from Newport, California.




Do you ship internationally?


Yes, international shipping rates are calculated at checkout by all available carriers. However, each customer is responsible for any fees, duties, or taxes that they may incur when shipping to countries outside of the US.





General

What are your candles made with?


Our candles are hand-poured in small batches and made with Coconut Soy Wax. We scent our candles with premium fragrance oils that are the highest available quality, sourced exclusively from within the US, and certified free from Phthalates. We choose to use wood wicks because they are all natural, produce a clean burn and adds a soothing, crackling sound.




Do you make custom candle labels?


We are happy to customize our candle labels with almost any saying, however we do not allow custom messages that are or could be considered hateful/harmful. Fill out the contact form and let us know how you would like to personalize your candle!




What are the benefits of soy?


Natural: Soy wax is made from soybeans. The coconut soy wax we use is grown in the USA. Cleaner Burn: Soy wax is non-toxic, unlike its petroleum-based competitor, paraffin wax. Soy wax also gives off substantially less soot (the black smokey substance that comes from burning a candle). Candle users often report of headaches while burning paraffin candles (due to the toxins within the candle). Longer Burn: Soy candles last longer than a paraffin candle of the same size. Soy wax is denser; this means it takes more heat to melt the wax, meaning that the candle takes longer to burn through. Environmentally Friendly: Soy wax is biodegradable! Better Scent: Candle scent is given off when the wax is melted. Since a soy wax candle takes longer to burn, the scent is gradually released. There is not an instant, overpowering scent. Most people prefer the gradual released scent to the instantly strong scent.




I'm having trouble getting my wood wick to light?


Several variables can contribute to this but rest assured it can be resolved. Simply re-light the wick until you get it going. Sometimes 2 or 3 lightings may be required. How to light your wood wick like a pro: Run the flame across the wick from left to right until the flame draws across the length of the wood wick. It may take a few tries to get it lit! The heat from the flame needs to draw the wax through the wick before it will really start burning nicely. When in doubt, give it another try! Once your candle is lit, allow the wax to melt all the way to the sides of the container. Depending on the container size, this should take around 1-3 hours.




What is a Phthalate, and why are they bad?


Phthalate is a chemical used in cheap fragrance oils. You can not smell or taste them, which makes them unnoticeable in items such as candles. There has been little research on phthalates. Current research shows it may cause cancer and affect human reproduction or development. Some research says not all phthalates are bad, but we choose to avoid phthalates altogether.




How often should I trim the wood wick?


You should always try to trim the wick before each burn. You can even use nail clippers to do this! Trimming your wick: Trim the wick and ensure it is between 1/8 and 1/4 inch from the wax. Hold the candle upside down over a trash barrel so the wick trimmings do not end up in the wax. Too small of a trim could cause a smaller melt pool, and too large of a trim could burn through your candle faster. Visit our page, candle care and learn helpful tips on how to properly take care of your candle!




How do I burn candles safely?


Great Question! 1. Never leave a burning candle unattended. Keep lit candle in sight at all times! 2. Never burn a candle on or near anything that might catch fire, like loose papers, fabric, bedding, books, drapes, decorations, etc. Play it safe and give your candle a nice clear area to sit on. 3. Keep lit candles away from drafts--open windows, air conditioners, vents, fans, etc. 4. Keep candles out of the reach of children and pets. 5. Extinguish the flame if it becomes too high. Trim and check for drafts before re-lighting. 6. If there is any chance you might doze off to sleep, blow out your candle immediately! 7. Wait until the flame extinguishes completely and clears of smoke before replacing our topper lid. 8. If you’ve created a large wax pool during your burn, blow it out gently to avoid wax splattering.




What are your tips for candle burning perfection?


THE FIRST MELT: Make sure your first light liquefies the entire top layer of wax. Otherwise, you’ll be left with a “memory ring,” which causes the wax to tunnel rather than melt evenly. SNIP THE WICK: Wicks are happiest when at a very short (⅛ inch) height. After your first burn, use a pair of nail clippers to trim the wick to the right length, ensuring a steady, ash-free flame. KNOW WHEN TO BLOW IT OUT: We recommend burning for no more than 3-4 hours at a time. And, when you get towards the end don’t burn all the way down: swap your candle for a new one when ½ inch of wax remains. DON'T TRASH YOUR TREASURES: Give your candle jar a new purpose! You’ll want to remove the remaining wax by placing the candle in your freezer for a few hours. Or better yet, send it back and receive 15% off your next candle purchase!





Orders

The scent I ordered wasn't what I expected!


It happens! We make every effort to accurately describe fragrances, but scents can be subjective and we understand. If you're not in love with the scent you ordered, please ship back your unused candle and we'll send you a replacement right away.




Damaged Orders


We have spent great time and energy ensuring our packaging holds up to rigorous shipping challenges. In the unlikely event your order is damaged, please email hello@honeyandoak.com with your order number, a quick photo of your damaged candle and we'll send you a replacement out, completely free.




Returns + Exchanges


If you are unhappy with your order, we would be happy to exchange it. The candle must be unused, and not damaged. As a small business, we will not be able to cover the shipping cost to exchange the candle(s). Shipping cost will need to be covered by the buyer. As a small business, we are unable to accept returns.





CONTACT

Location: Costa Mesa, CA 92627

Get in Touch!

Email: hello@honeyandoak.com

INFO

FOLLOW

Etsy

Instagram

Pinterest

JOIN OUR NEWSLETTER

Sign up and save 15% off your first purchase!

No spam. Just the important stuff.

LOVING YOUR CANDLES?

Please leave a review! It'll help other shoppers and support my dream!

©2020 Honey and Oak