Honey & Oak offers free shipping within the US. Orders generally arrive within 2-5 business days. If you need an order expedited, we have an expedited shipping option at checkout! For all orders, I aim to dispatch your items within 36 hours. Please allow five full working days to elapse before querying your order, as small delays can happen. I always strive to offer the best experience for you from start to finish. If you have any issues with your delivery, please contact me. All feedback is welcomed.
Please ensure your shipping address is correct at checkout. Once an order has shipped the shipping address cannot be changed. If an order is returned to us, shipping will need to be re-paid before the order can be reshipped. Unfortunately, Honey & Oak is not responsible for items that may have been lost or stolen in transit.
Each customer is responsible for any fees, duties, or taxes that they may incur when shipping to countries outside of the US. If you have any issues with the delivery of your international order please contact the shipping company directly for assistance.
RETURN & EXCHANGE POLICY
We hope you love everything you receive, but if there is an issue and you would like to return an item(s) then please get in touch. Item(s) need to be returned to us in their original condition, within 21 days of receiving your order.
If for some reason you are not happy with your purchase, you can send it back to us for a full refund. Please return your items to us within 21 days of your order date. Any returned items must be in their original packaging, un-used, undamaged and in sellable condition. You must include your order reference/original receipt with your return and the items should be sufficiently packaged to reach us safely.
If a returned item does not meet these conditions, we reserve the right to refuse your claim for a refund or offer a partial refund in its place. We also recommend that you use a registered and tracked service when making your return, as we cannot take responsibility or offer any compensation for lost items without proof of postage.
If you have an issue with your candle after you have begun burning, please fill out the contact form with your concerns and I will do my best to make everything just right!
We can only offer an exchange in the event of an item being faulty or damaged. In this case, the exchange will be for the same product only. If you would like a different item then a new order must be placed. Unfortunately we are unable to offer returns, refunds or exchanges on any personalized items.
If there is an issue with your product and you believe it is faulty, you can send it back to us for a full refund. Please return your items to us as soon as you become aware of the issue and do not continue to use it. You must include your order reference and a detailed description of the issue with your return and the item should be sufficiently packaged to reach us safely.
If an item is incorrectly returned as faulty, we reserve the right to refuse your claim for a refund or offer a partial refund in its place. As an alternative, we can also return the item to you at no extra charge. We also recommend that you use a registered and tracked service when making your return, as we cannot take responsibility or offer any compensation for lost items without proof of postage.
If you have any additional questions about ordering or delivery, get in touch and I will get back to you as soon as possible!