Honey & Oak offers shipping within the US. Orders generally arrive within 3-5 business days. Candles are poured in small batches and are hand-crafted with love. Please allow five full working days to elapse before querying about your order, as small delays can happen. I always strive to offer the best experience for you from start to finish! If you have any issues with your delivery, please contact me. All feedback is welcomed.
Please ensure your shipping address is correct at checkout. Once an order has shipped, the shipping address cannot be changed. If an order is returned to us, shipping will need to be re-paid before the order can be reshipped. Unfortunately, Honey & Oak is not responsible for items that may have been lost or stolen in transit.
Each customer is responsible for any fees, duties, or taxes that they may incur when shipping to countries outside of the US. If you have any issues with the delivery of your international order please contact the shipping company directly for assistance.
RETURN & EXCHANGE POLICY
I hope you love everything you receive, but if there is an issue of any
Item(s) need to be returned within 14 days of receiving your order.
As a small business, I am unable to accept any returns.
Exchanges are only offered in the event of an item being damaged. I have spent great time and energy ensuring the packaging holds up to rigorous shipping challenges– but I get it, sh*t happens. If this is so, please email firstname.lastname@example.org with your order number, a quick photo of your damaged candle and I'll send you a replacement out, completely free! The exchange will be for the same product only. If you would like a different item, then a new order must be placed. Unfortunately I am unable to offer returns, refunds or exchanges on any personalized items.
If you have any additional questions about ordering or delivery, get in touch and I will get back to you as soon as possible!